Today I took my daughter's notebook to the assistance. It turns out that the representative was not able to read the serial number. the label was a little bit damaged.
Well, after waiting for some time and didn't see any solution for that, I took the notebook back, turned it on and performed the following command:
wmic bios get serialnumber
The result is like that:
It was very useful, once without the serial number it would not be possible to open a ticket case.
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